Terms of Use

Last updated: 2026-09-28

These terms govern the use of the Pingolab service (the "Service"), consisting of pingolab.net, panel.pingolab.net, status pages and the API. By creating an account or using the Service you accept these terms and the Privacy Policy. If you do not agree, do not use the Service.

1. The service

Pingolab is a free service that monitors websites, APIs, servers (port, ping), SSL certificates, DNS records and scheduled jobs (heartbeats), sends alerts when something goes wrong and lets you publish status pages. The Service carries no ads and is funded by voluntary donations.

To keep the Service healthy for everyone, per-account limits apply (number of monitors, check interval, alert channels, status pages, API requests, …). Current limits are shown in the panel. We may change limits, features or the scope of the Service over time; we announce material changes that negatively affect users in advance.

2. Your account

• Accounts are created only with your Google account. You are responsible for the security of your Google account.
• You must be at least 16 years old to use the Service.
• Provide accurate information, do not transfer your account to someone else and do not open multiple accounts to get around the limits.
• You are responsible for activity on your account and for the use of the API keys you create. If you notice unauthorised use, report it immediately to support@pingolab.net.

3. Acceptable use

You may only use the Service for systems you own or are authorised to monitor. It is prohibited to:

• monitor, scan or put load on other people's systems without permission, or use Pingolab as a load-testing, attack, port-scanning or vulnerability-scanning tool;
• try to reach internal networks, private IP addresses or cloud metadata services, or to circumvent security measures, limits or rate limits;
• use alert channels (e-mail, webhooks, Telegram, …) to send unsolicited messages or harass third parties, or add e-mail addresses that are not yours as alert channels;
• publish unlawful, misleading, hateful, infringing or phishing content on status pages or in monitor names;
• use automation in a way that disrupts the Service or other users, reverse-engineer the Service to copy it, or resell it without permission.

If we detect use that breaks these rules, we may pause the monitors concerned, or suspend or close the account.

4. PingolabBot and third-party sites

Checks are made with the "PingolabBot" user agent. A site owner can ask for checks to stop via the PingolabBot page; checks against that domain then stop for all accounts. If you monitor a site you do not own, the site owner's request takes precedence over your preference.

5. Your content

You keep the rights to the content you add, such as monitor settings, status page texts, announcements and logos. You grant us permission to store, process and display it only as needed to provide the Service (e.g. publishing your status page, sending alerts). You are responsible for the content you publish and its lawfulness.

The "Monitored by Pingolab" notice on status pages cannot be removed.

6. API

You may use the API as described in the documentation and within its rate limits. Keeping your API keys secret is your responsibility. We may restrict API access or revoke a key to protect the Service.

7. Donations

Donations are entirely voluntary and are made on Buy Me a Coffee under their terms. Donating grants no additional rights, priority or guarantee regarding the Service; donations are not a fee for the Service. Refund requests are subject to Buy Me a Coffee's rules.

8. Disclaimer of warranties

We run the Service with care, but it is free and provided "as is" and "as available". We do not guarantee that the Service will be uninterrupted or error-free, that it will detect every outage or that every alert will arrive on time. Checks may be made from a single location; network problems, third-party services (e-mail, Telegram, …) or maintenance may cause false alarms or missed outages. We recommend not relying on Pingolab as your only monitoring source for critical systems.

9. Limitation of liability

Because the Service is free, to the fullest extent permitted by applicable law we are not liable for alerts that were not sent, were delayed or were wrong, for undetected outages, for data loss, for loss of profit or business, or for indirect damages. This limitation does not cover liability for intent or gross negligence, or other cases where liability cannot be limited by law.

You agree to cover damages arising from claims brought against us by third parties because of your breach of these terms or unlawful use (e.g. a claim by the owner of a site monitored without permission).

10. Suspension and termination

You can delete your account at any time from the panel; your data is deleted within the periods stated in the Privacy Policy.

If you breach these terms, if there is a risk of harm to the Service or others, or if the law requires it, we may suspend or close your account or specific monitors with prior notice — without notice in urgent cases. If we decide to shut down the Service entirely, we will announce it at least 30 days in advance and give you time to export your data.

11. Intellectual property

The Pingolab name, logo, software and site design belong to us. These terms only grant you the right to use the Service; no other rights are transferred.

12. Changes to these terms

We may update these terms. The current date is always shown at the top of the page. We announce material changes in the panel or by e-mail a reasonable time before they take effect. Continuing to use the Service after a change means you accept the new terms; if you do not, you can delete your account.

13. Governing law

These terms are governed by the laws of the Republic of Turkey. Mandatory consumer protection rules of the country where you live as a consumer remain unaffected. In case of a dispute, please contact us first at support@pingolab.net; for disputes that cannot be resolved, the courts and enforcement offices of the Republic of Turkey have jurisdiction.

14. Contact

Questions, complaints and abuse reports: support@pingolab.net