Cookie Policy
Last updated: 2026-09-29
Pingolab uses cookies and browser storage that are strictly necessary for the Service to work, plus Google Analytics cookies on the marketing website (pingolab.net pages and the API documentation) to count visits and see which pages are useful, and Google Ads conversion cookies to measure how many visits from our Google Ads lead to a new account. The panel and public status pages load no analytics or ad tags. We use no remarketing, ad personalisation or social media tracking cookies.
Cookies
| Cookie | Purpose | Duration |
|---|---|---|
pingolab_session |
Keeps you signed in to the panel and secures forms | Expires after 2 hours of inactivity |
remember_web_… |
Remembers your sign-in after you continue with Google, so you don't have to sign in again | Until you sign out (at most ~400 days) |
XSRF-TOKEN |
Protects forms and panel requests against cross-site request forgery (CSRF) | For the session |
pingolab_locale |
Remembers the language you chose | Persistent |
sidebar_state |
Remembers whether the panel sidebar is open or closed | 7 days |
Analytics cookies (Google Analytics, marketing website only)
| Cookie | Purpose | Duration |
|---|---|---|
_ga |
Distinguishes visitors so Google Analytics can count unique visits | 2 years |
_ga_<id> |
Keeps the state of the current visit (session) for Google Analytics | 2 years |
Ad measurement cookies (Google Ads, marketing website only)
| Cookie | Purpose | Duration |
|---|---|---|
_gcl_au |
Lets a Google Ads click be matched with a later sign-up | 3 months |
_gcl_aw |
Stores the click ID when you arrive by clicking one of our Google Ads | 90 days |
When you enter a status page password, the fact that the page is unlocked is kept in the session cookie.
Browser storage (localStorage)
Your theme preference (light/dark), the sidebar state and the fact that you dismissed the cookie notice are stored only in your own browser and never sent to us.
Third parties
- Google: when you choose "Continue with Google" you are redirected to Google, where Google's own cookies and privacy policy apply.
- Google Analytics (Google LLC): measures visits to the marketing website (pages viewed, referrer, approximate location, device and browser type). Google may process this data in the USA under its privacy policy. You can block it with the Google Analytics opt-out browser add-on or your browser's tracking protection.
- Google Ads (Google LLC): if you arrived by clicking one of our Google Ads, a "sign-up" conversion is reported to Google on the welcome page shown right after you create an account. Your name and e-mail address are not sent. Ad personalisation signals are turned off. Google may process this data in the USA; you can block it in your ad settings or with your browser's tracking protection.
- Cloudflare Turnstile: may be used by Cloudflare only on the PingolabBot opt-out form, for bot protection.
Controlling cookies
You can delete or block cookies in your browser settings. If you block strictly necessary cookies you cannot sign in to the panel; public pages and status pages keep working.
Questions: support@pingolab.net